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The OverQuota Support Center operates Monday through Friday, 8 AM to 6 PM Eastern time. You may make requests or report product issues via:
Phone: +1 860-870-0808
Fax: +1 212-995-2206
Email: support@overquota.com
Maintenance entitles customers to all product upgrades. There are two types of upgrades: Service Releases and Base Releases. Service Releases are incremental enhancements to the software, including fixes and patches. Base Releases represent a full release of the software with enhancements and new functionality.
Answers to base product questions, resolution of installation issues and resolution of limited customization problems and questions are provided. All customization problems will be analyzed on a case-by-case basis. Some customization issues may be escalated to our consulting services group for resolution.
We also provide extended support (OverQuota Outsource) that provides offsite IT management services to support your Microsoft Dynamics CRM software. This includes but not limited to, level 2 end user support, data migration, systems administration support, workflow development, customization, systems integration testing, and bug fixes. OverQuota Outsource lowers your total cost of ownership by limiting the amount and number of people you train to support Microsoft Dynamics CRM software.
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